Measuring the Satisfaction of Officials in the Central Hajj Committee with the Level of Services Provided by the Executive Authorities

Halima Mohammed Nour Al-Mustafa

This study aimed to identify the extent of the satisfaction of officials in the Central Hajj Committee with the level of services provided by the authorities concerned with Hajj and Umrah, and to reveal the most important mechanisms used by the Central Hajj Committee to measure the satisfaction of pilgrims ...

The Impact of the Application of the Total Quality Management System on Performance (An Empirical Study on the Ministry of Hajj and Umrah)

Asma Khalid Al Osaimi , Hani Hussni Abdelhameed

The purpose of the study is to show the reality of the applying the quality management system through the following: Administrative Participation, Accountability and Transparency, Delegation of Authority, Decentralization, and Optimization), and its impact on performance in the Ministry of Hajj and Umrah. ...